Refund policy

1. Our 7-Day Return Policy

You have 7 days from the date of delivery to request a return or refund.

Returns and refunds are only considered if your order contains a defective, damaged, or incorrect item delivered due to our team's mistake. Requests for any other reason will not be accepted.

2. Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is defective, damaged, or incorrect, contact us immediately and within 7 days of delivery so we can assess the issue and make it right.

3. Non-Returnable Items

The following items are not eligible for return:

Custom or personalised products: Including special orders and personalised items.
Items returned for other reasons: Returns are not accepted for reasons unrelated to defects, damage, poor quality, or an incorrect item delivered due to our team's mistake.

If you have questions about the eligibility of a specific item, please contact us.

4. Exchanges

We do not accept exchanges. This policy helps protect our customers' safety by ensuring they do not receive products that may have been previously returned, used, or tampered with.

5. Return Eligibility

To qualify for a return, your item must be:

Unused and in the same condition in which you received it.
In its original packaging.
Reported to us within 7 days of delivery.

6. How to Request a Return

To initiate a return, please contact us through either of the following channels:

Email: organicnaturalskin@gmail.com

WhatsApp: +267 77878171

If your return request is approved, we will provide you with a return shipping label and instructions on where and how to send the item.

Please note: Items sent back without an approved return request will not be accepted.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method.

Please allow additional time for your bank or credit card company to process and post the refund.

8. Questions About Returns or Refunds?

We're happy to help. If you have any questions about this policy or need assistance with a return, please contact us: